Dear Mr. Case (CEO of American Mortgage),
I wanted to take a moment to let you know what a wonderful job Deena Crawford and her support team did for me. I have been in real estate sales and mortgage origination for almost 21 years and I was totally impressed with your staff. Deena made sure everything was handled correctly and quickly to ensure my closing happened on time. I must say, I didn’t give her a lot of my time. My loan was closed within 14 days of application.
I appreciate her attention to detail, her follow up and her communication skills. It is because of her hard work that I was able to move into my new home.
I know as a manager, it seems like we only hear when our team members fall short. I wanted to make sure that you knew Deena did an excellent job handling my file.
The Hamilton Family|
Hi Deena & Kinze,
We have been in our house now for a little less than a month and out family couldn’t be happier. We owe you the biggest Thank You! Your hard work and excellent customer service was more appreciated than you know, our prior experience left much to be expected, but you went above and beyond and made the process painless. I will sing your praises to anyone entering the home buying process. Kinze, you did a wonderful job!
All of our gratitude to you!
Deena and Team,
I would like to take a second to thank you and your entire AMSCO branch for the hard work and exceptional customer service care on our purchase lone. I went into this transaction thinking that I was going to jump through so many hoops and have so many sleepless nights. The mortgage market is “bear” right now. Deena, from the very start you relieved me of my worries and gave me your word that everything would transpire smoothly. Very few sales people live up to their word. Very few sales people are upfront and honest about what they do. You were definitely the exception to the rule. Anytime I had a question throughout the process you and your team dropped whatever they were doing to resolve my anxiety. The process was smoother than I could have every dreamed of. And most importantly there were no changes or hidden “clauses”. You have a great group of lady’s that work with you. You’re all extremely professional with intense customer care drive in a day and age where nobody can be reached or trusted. You helped to bring back my faith in other salespeople.
My wife and I would like to thank you for your extraordinary services. I would like you to know that I have referred a few of my friends to you already (some realtor friends) and your name will come up whenever I hear of someone contemplating the purchase of a new home.
Even though we are in a tough Mortgage Market economy that is every changing, I can tell based on my experience with your branch that you will continue to thrive and prosper despite the unpleasant turmoil that is tearing other companies apart by the seams. Your branch will grow more successful every year that foes by if you treat ever client like you treated me. I promise you.
Once again, thank you so, so much for your time and service. You have gained both Jami and I as customers for life.
It was truly my pleasure working with you all.
I just wanted to thank your for the excellent and expedient job your team has done for my Westport home loan. They are very professional and kind. I am in great transition in my life and it seemed no matter when I called, someone on the team would get back to me very quickly. I felt confident in them from the beginning and they are very knowledgeable about what they do. Deena, was very helpful as our main contact, but the whole team was wonderful. You should be very proud of this group. I cannot say I have had this kind of experience prior. I just wanted to commend them for a job well done and would like this on file for evaluation purposes. I am one happy lady and look forward to moving in to my new home. Thank you all.
Dear Mr. Jack Mautino,
I wanted to let you know that I will be forever grateful to Deena Crawford from American Mortgage. When we started the process of having a home built with Westport for a second time I was hopeful. We were given a lender named XXXXXX from XXXXXX Mortgage and we were told many things from June to October of different ways we could get the new home if our current home did not sale, none of which turned out to be true. In October, I was told about a loan called USDA. I asked XXXXXX to check into this for us because it’s a program that you don’t have to put any money down since we are selling our current home where we have to pay about $9,000-$10,000 to get it sold because of the economy. This program was perfect for us. I left phone messages and emails though out the four months and never for my answers for days, sometimes longer. XXXXXX called me and told me that we were approved for the loan. I was so happy. However, 20 minutes later she called back to tell me we weren’t approved. At this point, any hope I had was gone, but the next day I requested a new lender’s information as it was not working out for us with XXXXXX Mortgage. I was so lucky he gave me Deena Crawford’s number. I left a message for her and she called me back right away. I told her what I had been through. She told me she would do her best and wasn’t promising anything but the truth. We started working to get Rural Housing to allow us to have a loan while still owning out current home. October 24th is the date we started the process. It is now November 19th and we are loan approved with her and Rural Housing. In less than a month she made our dreams come true and made us and our children very happy. I want you to know that I will refer her to anyone I know because she is very wonderful and returning calls and emails. She talks to you in a way that you will understand. She doesn’t promise you thing and then change them. As a customer who worked with two different lenders, I would suggest that you refer your new customers to Deena Crawford because she works very hard, is honest, and I believe she is the best and her job.
Thank you for your time and have a nice day.
I can’t believe it!! Thanks to Deena, the Queen of Mortgages, this is finally happening! I could not be happier. Thank you from the bottom of my heart!
The closing is finished. Once again, many thanks to you and your staff. Everyone was so thorough. It was a pleasure dealing with you.
We’re two weeks in our new home and couldn’t be happier. Thank you again SO much for all of your help. I truly don’t think we could have done it without you.
I just wanted to let you know how much Jack and I appreciate you and your team. We’ve bought several homes through the years but we’ve never felt like any one really cared like you did in making sure we were in a position to make this important purchase.
Thank you, thank you, thank you!!!
Deena, Michelle, and Kreg,
It’s nice to know that there are still people who take such pleasure in doing special thing and making others feel good…
Thank you. You’re truly something special.
The Jackson family!|
Thank you so much for all of your help! The entire Crawford Team has been awesome and we would recommend your team to any and every one we know!
Best regards to you all,
Bob, Tammey, and Trinnie W.|
I want to thank you and your team at American Mortgage. We have been in there for a month. My family really loves our house. It if was not for you helping us, we wouldn’t be here. So, I want to thank you, Michelle, and Kreg.
Good morning Deena,
Thank you very much and it was a pleasure working with you also. I wanted to get back with you sooner but I have been very busy with moving and all, which is a good thing.
I also want to let you know that my experience working with all of you was outstanding and I am very pleased. If I was to do it again, I would hope that I would get a team as good as the people I have worked with through my house building process.
Have a good day Deena and thank you for all your help,
Aaron and Melanie W.|
We wanted to send a huge thank you to the entire Crawford Team! We wouldn’t be where we are today without each of you! Thank you for all of your help and hard work to make us homeowners!
Thank you so much for your help. You were great to deal with and did a terrific job. Cannot believe how easy, quick, and great rate we got.
The Crawford Team,
I cannot thank you enough for being my mortgage angels. Your team truly embodies great customer service. I will definitely be returning for all of my future mortgage needs. Please know that I will be singing your praises at every opportunity.
You are truly my angel from heaven. I enjoy you so much. Your company is very blessed to have you working there. You’re extremely professional. There were numerous times you were like my friend. Thank you so much for every hard-working day you helped on my case. To get to this point, I always say behind every successful man is a good women, but in my case behind every success of the woman, there was another good woman standing behind her.
Michael and Barbara K.|
Dear Deena and The Crawford Team,
Please accept our deepest appreciation for all the work you did the make our dream for a new house possible. This house fits our needs perfectly. We know you went through a lot to get this loan approved. God bless you all.
Sheldon and Diane H.|
The Crawford Team,
Thank you all so much for all of your efforts in helping us close in such a short time. Enjoy!
Deena, Mary, Sumyr, and Kreg,
I would like to thank you all for getting my loan approved and closed so quickly. I feel you all went above and beyond. We love our new home and appreciate all your hard work.
With warmest thanks and appreciation,
A huge thank you to you and your team. This is such an exciting time for us and we couldn’t have done it without you. Your team rocks!!!
Jeremy & Amanda B.|
Good morning Crawford Team,
My wife and I are very grateful for the service and support you provided us during our recent home purchasing process and as a token of our gratitude, we will be providing you lunch from XXXXXX.
In an effort to make this “thank you” possible, Kreg has assisted me behind the scenes by communicating your favorite dishes which will be ready today! Unfortunately, I was unable to have lunch delivered so Kreg was also generous enough to offer to pick it up! Based on his generosity, I would recommend giving him the rest of the day off!
With that being said, thank you again for your wonderful service, enjoy your lunch, enjoy the day and we hope you all have a very happy holiday!
I just wanted to say how overwhelmingly grateful we are for all of you helping to get us this wonderful home! You are all miracle workers and it is our hope that you all have a wonderful Christmas and a Happy New Year. We are eternally grateful!!
I cannot begin to tell you how happy Sandra was at her closing this morning. I appreciate all your hard work so very much. It is nice to see someone as deserving as Sandra to be able to make her dreams come true.
Your team is truly special.
Stephanies Ann Whitaker|
My American Mortgage Loan Originator gave clear answers night or day to my questions. He dealt with the real estate agents to resolve issues.
Tracy M. Pierce|
They did so much to help me. Not only was the closing process quick and easy and painless as far as all the paperwork I had to sign, my Loan Originator really went above and beyond; as many issues as I had trying to get this house and the problems that kept arising with the other realtor, my Loan Originator didn’t just give up and say ‘Oh well, looks like there is nothing more we can do.’ She bent over backwards to help me get in this house.